skills
matrix for
Technical
Daniel DiGriz
Technical
Daniel DiGriz
TECHNICAL EDUCATION
Masters Degree in Instructional Technology. Required extensive use of instructional technologies, web-based communities, online resources, and office applications.
PERSONAL QUOTATION
What I don't know today, I can know tomorrow.
TECHNICAL COMPETENCIES
Instructional Technologies
- Webinars & Web-based Training
- Technical Training & Documentation
General Technologies
- IP Addressing, Routing, Switching
- Binary - Hex - Decimal Conversion
- Conceptual Understanding of Layered Stacks
Technical Experience Skillsets
- Networking Operations
- Telephony
& Telecommunications
- Technical Support
- Extranets, Intranets, and E-Commerce
- HTML, CSS, and Web design and Admin
- Microcomputer
Hardware
- Software Applications
- Operating Systems
TECHNICAL EXPERIENCE
Sales Engineer & Senior Technician: Developed a troubleshooting logic matrix that became the standard for technical troubleshooting. Served in training, coaching, and leadership capacities for technical support reps. Contributed heavily to Documentation, Development, and Internal Development teams. Operated as point of referral for technical consultations with senior sales reps. Translated technical information into plain english for external clients, representing the organization at conventions and seminars. 2005-2007.
Site Administration: Administered a National Sales Consulting site, providing design and content. Trained technical
Technical Training & Documentation: Trained call center representatives in telephony, telecommunications systems, software, and microcomputer skills. Designed globally utilized technical manuals used for training new personnel. 2000-2004
Web Design Consulting: Serving as web design consultant and reseller. Provided web content and e-commerce consulting for non-profit organization. 2005-2006.
Extranet Design: Designed entire extranet system, web site, and served as webmaster. 2002-2007. www.mytholog.com Designed entire extranet system and large portions of site design. 2001-2003. www.greenmanreview.com
Network Operation: Created, managed, and maintained a packet-switching network for non-profit use. Served as Network Control Operator. HumaNet Network 1994. Operated FidoNet network node 1994. Operated FidoNet network point 1993.
MOST RECENTLY
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